Refund policy
Last updated: November 7, 2026
Returns
We accept returns and replacements only for items that are defective, damaged in transit, or not the item you ordered. We do not accept change-of-mind returns.
You must request a return within 7 days of delivery. Items must be returned unused, in the same condition you received them, in their original packaging.
How to start a return
Email info@acautoparts.in within 7 days of delivery with your order number and photos of the item and the problem. Please contact us before sending anything back. We will confirm the return and share the return address.
Return shipping
Return shipping is free for defective, damaged or wrong items. We will arrange pickup or reimburse the courier charge.
Exchanges
For defective, damaged or wrong items you can choose a replacement or exchange for the correct part instead of a refund, subject to stock.
Refunds
We will notify you after we receive and inspect the returned item. If approved, the refund goes to your original payment method. Your bank or payment provider may need additional time to post it.
Non-returnable items
- Items that are not defective, damaged or wrong (change of mind)
- Parts that have been installed, used, or damaged by incorrect fitment
- Items returned without contacting us first
This policy does not limit any rights you have under applicable consumer protection laws.
Contact
For returns, exchanges or damaged items, contact us at info@acautoparts.in.